XPENG

舆情专员(派遣)

XPENG  •  Onsite  •  1 hour ago
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Job Description

舆情专员(派遣)
广州
劳务
营销服板块
职位描述

岗位职责
客诉跟进和处理:及时接收并跟进客户投诉,详细了解投诉详情。协调公司内部相关部门(如产品、售后、技术等)进行问题处理,推动投诉问题的快速解决。
舆情监控:运用专业工具对全网各类平台的舆情信息进行实时监控,包括社交媒体、新闻网站、论坛、博客等,重点关注负面舆情和潜在风险。
报告撰写:定期对舆情监控情况和客诉处理情况进行汇总分析,撰写舆情分析报告和客诉处理报告,为公司决策提供数据支持和参考建议。
任职要求
学历:大专及以上学历。
专业:市场营销、公共关系、汉语言文学、新闻传播学等相关专业优先。
技能:
具备良好的沟通能力,能与客户及公司内部各部门进行高效协作。
拥有一定的数据分析能力,能对舆情数据和客诉数据进行整理、分析和总结。
熟练使用办公软件(如 Word、Excel、PPT 等),有舆情监控工具使用经验者优先。
经验:经验不限,可招收应届毕业生。
素质:工作认真负责、细致严谨,具有较强的责任心和团队合作精神,能承受一定的工作压力。
职位要求
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投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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