XPENG

售后服务店长(上海大区)

XPENG  •  Onsite  •  1 hour ago
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Job Description

售后服务店长(上海大区)
上海
全职
新零售板块
职位描述
1、统筹管理战区内所有直营及授权售后服务门店,带领团队完成战区售后各项业绩指标。
2、负责售后团队整体管理与建设,提升团队技术水平与服务能力,保障团队高效稳定运转。
3、持续提升战区客户满意度,牵头处理重大及疑难客诉,做好客诉兜底保障。
4、对战区整体维修质量负责,不断优化维修标准与流程,提升服务口碑。
5、完成上级安排的其他与岗位相关的工作。
职位要求
1、本科及以上学历,汽车相关专业优先。
2、7 年以上汽车售后工作经验,5 年以上汽车售后管理经验。
3、熟悉售后前台、车间、备件等全流程管理,有新能源品牌服务经理经验者优先。
4、具备较强的数据分析与报告撰写能力,能熟练使用相关数据分析工具。
5、以客户为中心,具备优秀的客户投诉处理能力与危机应对经验。
具备优秀的沟通协调、团队协作及团队领导管理能力。
投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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