XPENG

远程服务经理

XPENG  •  Remote  •  1 hour ago
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Job Description

远程服务经理
广州
全职
营销服板块
职位描述
1、负责建⽴智能远程诊断服务运营质检机制,通过不同⽅法(如调研、数据分析、听⾳等)对运营过程及结果进⾏监控及分析;
2、负责针对智能远程诊断服务不同的业务流程建⽴指标监控体系,通过数据识别待优化点,为复盘提供参考依据;
3、负责帮助智能远程诊断服务发现业务流程、话术、标准、机制等相关问题,通过分析、复盘提供相应的改善⽅案及建议;
4、负责调⽤内外部资源,将优化⽅案推进落地,并持续监控跟踪对⽅案进⾏验证;
5、直线指派的其它相关⼯作
职位要求
1、本科及以上:3年及以上汽⻋、线上服务、互联⽹相关⾏业经验;
2、具有流程优化、运营效率优化、⼈员效能优化、质检、投诉相关运营经验;
3、持有有效驾照且驾驶熟练优先;
4、掌握汽⻋设备及汽⻋服务相关知识优先;
5、熟练使⽤office软件,特别是Excel;熟练使⽤数据分析⼯具;
6、具备数据驱动意识,有极强的数据敏锐度,分析及复盘能⼒,闭环意识;独⽴思考能⼒、逻辑清晰;
7、具备极强的项⽬推进能⼒、学习能⼒、细⼼责任⼼;内外部沟通能⼒、⻛险意识及抗压能⼒。
投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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