XPENG

智能服务技术专家

XPENG  •  Remote  •  2 hours ago
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Job Description

智能服务技术专家
广州
劳务
新零售板块
职位描述
岗位职责
1、负责处理客户反馈或远程诊断服务顾问升级的复杂技术问题,进行深度远程问诊与诊断,制定线上解决方案;
2、针对无法通过线上远程解决的问题,协调并指导各地服务中心,提供精准的技术方案和备件建议;
3、作为技术核心,与小鹏各地服务中心技术团队紧密协作,确保疑难车辆进场前已完成方案和备件准备;
4、总结、沉淀典型案例,构建和维护故障知识库,为前端服务团队和售后服务中心提供技术赋能;
5、定期参与技术研讨会和培训,引领团队技术能力提升,并完成上级交办的其他技术相关工作。
任职要求
1、大专及以上学历,汽车工程、车辆维修、新能源汽车技术等相关专业背景;
2、具备3年以上高端品牌汽车维修或技术专家经验,熟悉新能源汽车技术者优先;
3、拥有出色的汽车故障诊断能力,能够独立解决三电系统、底盘、车身电子等复杂问题;
4、具备优秀的技术沟通和协调能力,能够清晰地向服务团队及客户解释技术问题与解决方案;
5、持有驾照且驾驶熟练,具备C1及以上驾驶证;
6、具备强烈的责任心、出色的逻辑思维和抗压能力,拥有良好的团队协作精神和客户服务意识。
职位要求
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投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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