XPENG

远程诊断服务顾问(广州)

XPENG  •  Remote  •  2 hours ago
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Job Description

远程诊断服务顾问(广州)
广州
劳务
新零售板块
职位描述
岗位职责
1、负责预约客户的进场前准备工作,包括线上沟通、故障问诊、明确维修项目、识别配件需求等;
2、协同远程诊断工程师、移动服务车等资源,推动问题在线解决,减少客户不必要的到店时间;
3、准确、高效地完成客户问题的工单录入,确保信息无误;
4、及时响应客户反馈,确保沟通顺畅,提供专业、合理的解决方案;
5、负责日常业务数据整理与分析,定期参与内部培训及经验分享;
6、根据业务需要,完成上级交办的其他相关工作。
任职要求
1、大专及以上学历,汽车检测与维修、新能源汽车技术、汽车服务工程等相关专业优先;
2、2年以上汽车行业服务顾问经验,或具备汽车售后呼叫中心客服工作经验;
3、持有驾照且驾驶熟练者优先;
4、普通话标准,具备良好的沟通与表达能力;
5、具备优秀的客户服务意识、责任心、耐心及同理心;
6、具备风险识别能力、抗压能力、逻辑思维和团队协作精神,执行力强。
职位要求
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投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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