XPENG

海外远程诊断工程师

XPENG  •  Remote  •  2 hours ago
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Job Description

海外远程诊断工程师
广州
全职
海外业务板块
职位描述
1、负责处理800客服提出的车辆故障问题,使用远程诊断对问题进行分析,输出诊断结果及建议服务方案;
2、负责对接海外车辆的故障告警,确认告警维修方案,联动800客服提供主动服务;
3、对远程服务中遇到的问题进行案例总结、经验提炼,输出维修案例,提升团队远程诊断分析能力;
4、负责对各地区或国家的800高级客服人员进行基础诊断能力的赋能;
职位要求
1、大专以上学历,汽车检测与维修、新能源汽车技术、汽车服务工程等汽车相关维修专业;
2、熟练使用CAN信号数据分析工具,了解掌握log数据的分析方法;
3、熟练使用电子维修手册、电路图等工具,熟悉电动车工作原理及故障诊断;
4、熟悉汽车售后服务的运作流程,有客户沟通经验的优先考虑;
5、善于分析和思考,逻辑思维能力强,有良好的团队意识;
6、英语四级以上,具备基本英语沟通能力,有海外远程诊断客服经验者优先。
投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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