Bambu Lab

韩语电话客服

Bambu Lab  •  Onsite  •  2 hours ago
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Job Description

韩语电话客服
武汉
全职
客户关系
职位描述
1、负责接听韩国客户的来电,解答产品咨询、电商活动、物流派送、退换货请求等相关咨询或问题;通过工单跟进闭环问题;
2、规范记录用户的产品故障问题,通过内部系统转接给技术支持,跟进闭环;
3、通过内部系统处理用户的物流派送异常问题、受理用户的退换货申请;
4、收集用户常见问题,并反馈给对应的团队,协助和督促业务改善。
职位要求
1、本科及以上学历
2、1-3年电话客服背景,熟悉电话服务基本流程,能根据公司规定快速学习和掌握新流程;
3、耐心细致,对产品有浓厚兴趣,学习意愿强,具备一定的逻辑理解能力
4、韩语TOPIK 5级及以上,口语标准、流利,倾听和表达能力强;
5、能够快速理解、定位问题,根据公司政策予以妥善的解答;具备临场应变能力,突发情况下能够快速决策和做出妥善应对;
6、有跨境电商客服经验、熟悉韩国本土电商平台(如Coupang、Naver等)者优先;3D打印、智能硬件行业经验或机械类专业背景优先;
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Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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