At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
专员，消保与客服岗
岗位职责：
• 协助主管落实本机构的消费者权益保护各类业务督导工作，包括但不限于消保审查，消保风险提示及整改推进等；
• 负责协调本机构各项消费者保护金融教育相关活动，组织实施各类相关培训宣导工作，提升消保工作成效
• 承担来访客户及营销员的柜台咨询接待工作，为客户及营销员提供良好的服务。完成权限内的理赔、保单服务的初审工作，为客户及营销员提供一站式服务
• 妥善处理客户提出的各类投诉，及时化解矛盾，发现风险，及时呈报。通过各项服务新举措，不断提升客户体验
• 发现工作中的痛点，主动提出改善性建议。在工作中发现潜在风险并及时反馈，积极提出解决方案
• 新单回执回访后续跟踪及监控工作，定期汇总并及时通知销售部门做好跟进工作等
• 宣导运营信息，对业务渠道提供个性化的运营服务支持
• 主管安排的其他工作
任职要求：
• 大学本科或以上学历。具有2年以上工作经验，保险、经济、法律等相关专业优先考虑
• 认同公司企业文化
• 具有团队合作精神，责任心强，工作积极主动，性格开朗，为人随和
• 良好的沟通能力，清晰的文字及语言表达能力
• 具有较强的写作能力
• 具有创新思维，不断提出新服务举措
• 较强的心理素质及自我心理调节能力，抗压能力强
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
