ThunderSoft

技术服务工程师

ThunderSoft  •  Onsite  •  5 hours ago
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Job Description

技术服务工程师
上海
全职
互联网 / 电子 / 网游
职位描述
岗位描述
1. 及时有效处理工单(不仅限于技术问题),保障SLA达标率,提供详细、准确的解答和操作指导,确保问题得到及时有效的解决;
2. 收集、总结常规问题,维护知识库赋能客服团队,提升处理效率;
3. 定期对日常处理常见问题进行数据综合分析,总结复盘,提出排查工具改进意见。
职位要求
1.大学本科学历;
2.适应能力强,具备很好的事物理解能力和团队合作和沟通协调能力,对线上问题保持高度敏感性;
3. 具备复杂问题和灵活场景下的逻辑思维能力,归纳总结能力,快速解决问题的能力;
38. 抗压能力强,能接受一定程度加班(周一至周四项目繁忙时朝十晚十,平常是朝十晚七)。
投递
ThunderSoft

About ThunderSoft

ThunderSoft is a provider of operating system technologies, superior products and solutions, experts in mobile, IoT, automotive, and enterprise.

Founded in 2008, through ThunderSoft’s expertise in edge intelligence and operating systems including Android, Linux, Windows and others, a profound middleware, application, and algorithm technology portfolio, strategic partnerships with key semiconductors, components, terminals, software and Internet vendors, and mobile carriers, give us a unique vertical integration advantage across industries. ThunderSoft is a value-added scaling partner, bringing our customers with innovative, reliable, and commercial-ready products and solutions for the fields of IoT and Intelligent connected vehicle.

ThunderSoft has established joint ventures individually with Qualcomm, Arm and Intel. Meanwhile, the company operates joint laboratories with Qualcomm, Intel, Microsoft, Arm, Samsung, and Sony, among many others. The extensive collaboration with industries empowers ThunderSoft to accelerate the development of the smart industry.

Headquartered in Beijing and listed on the Shenzhen Stock Exchange (SZ: 300496), We have 40 R&D centers and offices in China and a global presence in Germany, Finland, Bulgaria, Ukraine, Japan, South Korea, India, Malaysia, Singapore, Canada, U.S, etc.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
北京, CN
Year Founded
Unknown
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