Tiger Brokers

机构客服

Tiger Brokers  •  Beijing, CN (Onsite)  •  1 day ago
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Job Description

机构客服
Beijing
Full-time
Corporate function / Support - Customer Service
Responsibilities
1、接听公司官方海外英文客服电话及在线咨询,专业解答各类海外客户开户、交易问题;
2、收集客户需求,及时反馈给各职能部门,提升客户体验;
3、与海外合作方沟通疑难问题,共同参与核心知识库的梳理;
4、客户线上情绪安抚及反馈处理;
5、学习掌握美股核心业务知识及各类新业务并及时解答客户相关问题;
Qualifications
1、本科及以上学历,有金融、证券行业经验者优先;
2、英语六级以上,能够熟练的使用英语进行听说读写,英语或金融相关专业毕业优先;
3、热爱客户服务工作、重视客户体验、具有良好的服务意识和学习态度及团队合作精神;
4、具备较强的学习能力、高度的责任心、执行力及团队协作精神;
5、普通话标准、具有较强的语言表达能力、沟通能力和情绪管理能力,有呼叫中心工作经
验优先考虑;
6、能够熟练掌握使用基础办公软件。
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Tiger Brokers

About Tiger Brokers

Tiger Brokers (Nasdaq: TIGR), founded in 2014, is a leading online brokerage with a focus on redefining global investing with technologies for the next generation.

Since our inception, the company has relentlessly offered a superior user experience to let everyone enjoy efficient and smart global investing, by bringing a multitude of quality financial products and services across brokerage, employee stock ownership plan (ESOP) management, investment banking, wealth management, investor community, and investor education in our pursuit of becoming a world-leading online brokerage.

We strive to elevate financial technology R&D to a new level. While we inherit the best traditions from the financial sector and blend them with the best minds of tech experts, we develop our own technology infrastructure—an aggregation that enables multi-currency trading of various products across markets, guaranteeing our reliable, secure, and scalable services are accessible to all with low latency.

Currently, we serve over 9 million users and 2 million account holders worldwide on our flagship platform “Tiger Trade”, own 59 licenses and qualifications in different markets, and have over 1,000 employees on the team in Australia, China, New Zealand, Singapore, and the US. In 2019, the company was listed on Nasdaq as UP Fintech Holding Limited under the ticker TIGR.

For more information about Tiger Brokers as a company, please visit itigerup.com. For inquiries, please contact press@tigerbrokers.com.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Singapore, SG
Year Founded
Unknown
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