NIO

空间品控官(嘉兴)

NIO  •  Onsite  •  1 hour ago
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Job Description

空间品控官(嘉兴)
嘉兴
社招
全职
用户与服务 - 运营管理
本科及以上
7-10 年
职位描述
1. 协同总部空间运营团队,完成区域运营标准制定、审核和迭代,管理“一店一册”运营标准,督促相关业务部门负责人及时完成;
2. 根据总部运营标准、“一店一册”运营标准,建立区域空间运营自查体系,搭建运营自查团队,提升空间运营水平,提升用户服务体验;
3. 建立区域空间运营闭环机制,协助区域解决问题,跟进运营问题整改进度,输出区域运营质量报告,解决高频、难点、痛点及跨部门协作问题;
4. 对区域的服务体验负责,⽀持并督促区域公司各职能伙伴,及时解决⽤⼾投诉、建议、反馈等各类问题,维护优质用户关系,提升区域公司用户满意度;
5. 倾听用户声⾳,通过数据分析及⼈性洞察寻找用户体验提升的机会点,创造性设计用户惊喜体验,深化用户关系。
职位要求
1. 本科及以上学历,高端车企4S店、星级酒店、奢侈品或品牌类门店运营经验者优先;
2. 具备3年以上的一线运营经验,包括门店管理、门店运营、顾客体验及用户异议处理,对体系管理透彻了解且能够站在用户视角洞察用户体验;
3. 符合蔚来价值观,能够从用户体验及提高体系化效率出发,关注全局的、全程的、全生命周期的成本和效率;
4. 具有高水平的洞察力、思考能力、理解能力、沟通能力、闭环意识以及跨部门协调资源的能力。能快速识别存在的问题并抓住问题的本质,沟通协同迅速决策解决问题。
5. 具有一定的数据分析和处理能力,熟练使用Word,Excel、PPT等工具;
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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