NIO

用户运营顾问

NIO  •  Onsite  •  12 hours ago
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Job Description

用户运营顾问
推荐投递-用户与服务
石家庄
社招
全职
用户与服务 - 蔚来顾问
大专及以上
1-3 年
职位描述
1、通过与车主建立长期关系、及时沟通车主的用车问题、解决任何紧急需求或问题以及确保满足车主的需求,最终达成满意度的持续提升。
2、建立信任关系,为车主提供专属定制服务,提升专属感
3、持续维护、活跃车主社群
4、结合蔚来生活方式类活动、产品、线上线下触点,充分深挖自身所长所好,结合用户画像,引导用户与蔚来社区深入接触,不断提升用户粘性及活跃度。
5、使用用户关系管理系统做好车主情况的更新和分层管理
6、服务车主完成车辆增购/复购及车主转介绍涟漪场景体验的提升。
职位要求
1、形象气质佳;
2、有教育、汽车等行业的用户服务工作经历,具备一定的有汽车相关产品/售后知识尤佳
3、有想法,懂生活,具备用户运营/社群运营能力
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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