NIO

蔚来中心负责人

NIO  •  Onsite  •  12 hours ago
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Job Description

蔚来中心负责人
推荐投递-用户与服务
石家庄
社招
全职
用户与服务 - 用户增长
本科及以上
5-7 年
职位描述
1、价值观建立:在日常工作中,践行蔚来价值观,践行用户至上,关注自我成长与自我管理。
2、用户体验管理: a) 用户体验管理:基于用户在蔚来中心的场景提供空间体验、内容体验、礼品兑换、餐饮体验、用车相关等全场景体验管理,确保用户体验超越期待; b) 用户关系深耕:通过与车主用户建立长期而稳定的信任关系,协助用户解决相关问题,帮助低满意用户修复品牌情感,进而深化品牌与用户之间的情感连接; c) 用户社群维护:充分深挖自身所长所好,策划及实施标准体验产品内容,建立丰富多彩的用户社群,用心经营管理用户社群,不断提升用户满意度以及用户活跃度。
3、日常运营与效率管理: a) 用户中心各场景的流程及标准统筹,视觉与陈列标准执行及维护; b) 负责门店运营任务和项目; 积极主动与总部职能团队、城市相关团队沟通协同。
职位要求

1、本科以上学历,35岁以下,5年以上零售运营管理经验(中高端汽车/奢侈酒店行业优先),带领过10人以上的团队,有零售、咖啡、亲子、活动策划组织、书店管理背景者优先;
2、认可蔚来汽车的创业公司文化,具备创业公司需要的心理素质,优秀的商业拓展能力和商务谈判能力;
3、抗压能力强,能够适应在高速发展的环境中开展运营管理工作,对用户服务有独到的见解;
4、良好的自我管理能力及自我学习能力,能适应灵活的工作安排。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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