NIO

道路服务订单调度专员

NIO  •  Onsite  •  2 hours ago
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Job Description

道路服务订单调度专员
推荐投递-用户与服务
石家庄
社招
全职
用户与服务 - 用户服务
大专及以上
3-5 年
职位描述
根据公司业务流程和订单需求,合理安排协调人员接单,提升服务效率和用户满意度:
•梳理调度业务的流程形式,制定业务协同及调度指令制度;
•协同上下游部门,推进业务在现有基础上的流程改善;
•优化异常流程,简单数据分析主要原因并进行有效问题反馈;
•对用户的需求进行确认,并协调资源给出方案,满足用户需求,提升用户体验;
•负责合理调配内部资源,有效控制运营成本;
•为用户创造极致的体验,体现蔚来品牌文化和价值观;
•线上派单,合理调度运力;
•具备一定的数据分析、处理能力,成为数据中台,为运营提供数据支撑,表现优秀可以向上往运营方向发展。
职位要求
﹣专科及以上学历,具备3年以上用户服务、汽车、配送、物流调度等相关从业经验;
﹣服务意识强,有责任心,语言的逻辑性好,普通话标准,具备良好的倾听和沟通能力;
﹣思路清晰,考虑问题细致、周全,工作耐心、细致,具有较强的分析、解决问题的能力,及时处理突发事件的能力;
﹣熟练使用 office 软件,具有文档编辑及总结能力;
- 京东、美团、饿了么、滴滴等涉及供需平衡岗位的中台管理者优先。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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