NIO

蔚来顾问

NIO  •  Onsite  •  2 hours ago
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Job Description

蔚来顾问
NIO蔚来区域公司
南昌
社招
全职
用户与服务 - 蔚来顾问
大专及以上
工作年限不限
职位描述
1. 作为用户的蔚来顾问,负责用户全生命周期运营,对用户体验负最终责任,不断提升用户满意度。
2. 以用户为导向,通过跨团队协作,及时响应用户需求,保障用车体验;包括用车问题解答,推动车辆售后、能源服务中用户个性化需求的解决。
3. 结合蔚来生活方式类活动、产品、线上线下触点,充分深挖自身所长所好,结合用户画像,引导用户与蔚来社区深入接触,不断提升用户粘性及活跃度。
4. 组织引导用户积极参与蔚来社区发展的活动,确保用户涟漪场景的体验。
5. 服务用户完成延续类购买,包括车辆增购/复购,服务包续包/续保等场景。
职位要求
1. 大专及以上学历,对蔚来品牌文化及用户运营模式具有极高的热情,热衷于用户互动交流并与用户共同成长。
2. 具备较强的沟通能力及良好的服务意识,善于团队协作。有销售经验或用户服务工作经历,具备一定的有汽车相关产品/售后知识尤佳。
3. 有想法,会玩,懂生活,具备用户运营/社群运营能力优先;
4. 性格开朗,思维活跃,有较强的学习能力,具备一定的个人才艺能够组织用户的活动尤佳;
5.有驾照并能熟练驾驶(实际驾龄2年以上)。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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