NIO

用户体验官

NIO  •  Onsite  •  13 hours ago
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Job Description

用户体验官
上海
社招
全职
用户与服务 - 用户服务
本科及以上
1-3 年
职位描述
1,作为用户体验官,对用户满意度负最终责任,关注客户体验和反馈
2,通过用户发声各渠道快速响应用户问题,推进内部解决
3,协助对接试驾、销售、交付、售后,换电等业务场景部门处理case并优化流
4,通过编制体验蓝皮书细化客户体验场景,规范体验标准
5,协同区域各部门组织各类阶段性项目
职位要求
1,对蔚来品牌文化及用户运营模式具有极高的热情,热衷于用户互动交流并与用户共同成长
2,学历本科及以上,新能源/汽车相关行业,客服,销售经验优先
3,有较强的心理承受能力和沟通协调能力,耐心,积极向上
4,有一线思维和用户思维
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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