NIO

运力运营

NIO  •  Onsite  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

运力运营
东莞
社招
全职
用户与服务 - 运营管理
本科及以上
3-5 年
职位描述
1、收集数据分析用户加电习惯,描绘用户画像并进行分类;针对不同类型的用户,定制差异化的服务策略,提升区域经营;
2、通过社群运营直播等新媒体运营方式,引导用户的加电行为,优化充换电体系的用户体验和运营效率;
3、定期对用户投诉类型和原因进行分析和总结,推动服务流程和产品的优化迭代,减少类似的投诉产生,对区域满意度负责;
4、负责换电站值守专员团队的日常管理工作,制定目标并跟踪实现,处理突发事件,负责业务的运营,对安全、用户满意度、成本等核心业务指标负责;
5、组织或配合城市与用户相关的线上/线下活动,提供运营支持,提高蔚来充换电服务在用户群体中的知名度和接受度。
职位要求
1、本科以上学历,有互联网行业及新媒体运营体系的经验优先;
2、具备处理分析数据的能力,对数据敏感,能通过数据发现业务提升方向;
3、优秀的项目管理和强执行力,主导过至少3-5个的项目;
4、优秀的沟通和协调能力,有主导过跨多部门的项目经验者优先;
5、优秀的逻辑思维能力,能够快速抓住本质,并找到可行的解决方案;
6、自我驱动能力强大,专注自我提升不断学习。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
Social Media