NIO

交付体验师

NIO  •  Onsite  •  2 hours ago
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Job Description

交付体验师
台州
社招
全职
用户与服务
大专及以上
3-5 年
职位描述
-为用户在付款方式、充电桩安装、生产状态、物流进度、上牌政策等诸多环节给予指导和帮助,通过跨部门团队协作,最终将车辆交付给用户,致力于打造新颖和愉悦的交车体验;
-通过蔚来个人交付项目来服务用户和运营交互;
-管理多个用户交付流程和用户预约,确保交付过程的高效和精准;
-将用户意见反馈给公司的市场营销和产品开发团队,以完善交车体验;
-其他职责:根据业务发展需要,完成管理层指定的其他工作。
职位要求
-富有同理心,善于沟通,有抗压能力;
-拥有积极主动解决问题的态度,以解决用户需求为第一要务的责任感,以及面对日复一日各种挑战不认输的精神;
-敢于试错,拥有承担责任并不断自我完善的性格特质;
-拥有以用户满意度为考核标准的客服类工作或实习经验,运用销售系统的工作或实习经验;
-具备良好的中文表达及理解能力;
-基本具备英语听说读写的能力。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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