NIO

目的地出行(租车)销售运营管理

NIO  •  Onsite  •  3 hours ago
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Job Description

目的地出行(租车)销售运营管理
上海
社招
全职
用户与服务
本科及以上
3-5 年
职位描述
订单运营承接
1.负责全平台目的地出行订单的承接,订单确认阶段主动沟通用户,明确用车需求及偏好,提供专业用车咨询服务。
2.联动内部部门,同步需求、协调车辆及运力资源,确保订单高质量履约。
3.应对订单变更、车辆故障等突发情况,结合车辆库存及用户订单需求,制定排单计划,提高订单履约率,降低车辆闲置率。
违章及维修款追缴
1.基于违章数据,告知用户处理责任与期限,督促按时处理,避免影响车辆运营。
2.跟踪违章处理进度,对逾期用户采取催收措施,确保问题解决。
3.核算确认维修费用,依据单据与协议向用户追缴款项,建立台账,保障款项收回。
客诉处理
1.及时跟进客诉案件,依据执行标准研判处理,避免升级
2.统计分析客诉数据,总结热点问题与共性原因,提出改进建议,减少客诉。
职位要求
1.本科及以上学历,1-3 年车辆租赁、出行服务或相关行业经验。​
2.熟悉车辆租赁流程和违章处理流程,有客诉处理或费用追缴经验优先。
3.有良好服务意识,聚焦用户需求,提升用户体验。
4.责任心与抗压能力强,能应对突发情况,高效完成工作。
5.具备良好沟通表达与人际交往能力,能高效协调内外部沟通,解决问题。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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