NIO

体验运营管理

NIO  •  Onsite  •  3 hours ago
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Job Description

体验运营管理
上海
社招
全职
职能与支持
本科及以上
1-3 年
职位描述
1. 负责提升车辆资产管理部门用户满意度,关注客户体验和反馈,并对用户满意度的改进和提升做总体协调;
2. 通过用户发声各渠道快速响应用户问题,推进内部解决;
3. 协助对接蔚来本品、非本品车辆收购,蔚来订阅出行业务的业务场景部门处理case并优化流程;
4. 结合体验场景,编制体验服务规范,并对规范内约定的要求进行监督管控;
5. 通过数据化看板,对以上体验职能所覆盖的场景进行可视化分析。
职位要求
1. 全日制本科及以上,具备3年以上用户关系管理或相关领域从业经验,丰富的线下客诉独立处理经验,具备丰富的用户满意度管理/用户运营经验;
2. 具备较强跨部门沟通协调能力,能够与不同团队有效合作,提升体系化效率;
3. 认同企业价值观,具有极强的责任心与执行力,具有敏锐的洞察力以及协同沟通能力,且具有全局思维能力;
4. 极强的同理心与冲突管理能力, 具有组织系统化执行与协调能力,擅于与用户沟通。
5. 具备数据处理的基础能力,可以独立整理数据及形成分析报告
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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