NIO

用户满意度分析与运营

NIO  •  Onsite  •  3 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

用户满意度分析与运营
上海
社招
全职
用户与服务 - 运营管理
本科及以上
5-7 年
职位描述
1. 在快节奏的工作氛围下,针对所有服务侧场景进行满意度体验监测,并协同各相关部门,进行满意度定期复盘,针对重点用户体验问题进行立项复盘并推动闭环落地
2. 用户评价体系进行小闭环监测,负责小闭环跟进流程及完成度监测,对闭环指标进行定期分析和区域赋能
3. 对APP评价产品进行产品规划,确保满意度评价体系产品侧的正常运转
4. 根据需要能够进行一些用户调研项目(定性/定量项目)的执行,报告输出以及后续沟通协助日常团队的运作
职位要求
- 本科及以上学历
- 具备较强数据分析能力,可撰写定量调研问题,并掌握交叉分析、相关分析等数据分析方法。能够运用SQL,Python等工具是加分项。
- 具备出色的跨部门沟通协调能力,能够与不同专业背景的团队成员建立良好合作关系,有效推动项目进展
- 具备较强的学习能力,能够快速掌握新知识、新技能,适应不断变化的业务需求
- 有3年左右工作经验
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
Social Media