Bambu Lab

海外区域服务经理

Bambu Lab  •  Onsite  •  3 hours ago
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Job Description

海外区域服务经理
热招
奥斯汀、横滨市、法兰克福、深圳
全职
客户关系
热招职位
职位描述
1、负责海外区域售后服务体系搭建,服务商网络和服务流程建立,制定售后服务标准和管理机制,提升品牌服务能力与服务体验;
2、基于用户声音优化服务策略,对接相关部门,反馈并推动问题改进,通过推动前端的改进有效规避客诉风险;
3、负责所管辖区域的用户满意度和体验提升,持续优化线上服务,线下维修,备件管理,技术支持及网点管理等;
4、负责所管辖区域的服务费用,预算管理,资产管理,服务商管理等,并对费用和盘点等日常运营进行审核和合理性管控;
5、对本区域内的用户声音和用户需求进行持续收集,制定服务产品策略,并针对性地进行服务改善,体验设计,分级管理等。
职位要求
1、本科及以上学历,5年以上海外售后服务管理经验,具备团队管理和项目管理能力;
2、所对应区域的语言(如德语、英语)能够作为工作语言;
3、具备良好的问题分析及解决问题能力,以及强大的落地执行能力;
4、具备较强的跨部门沟通协调能力、逻辑思维能力和数据分析能力;
5、能够接受海外出差和具备抗压能力。
投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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