Bambu Lab

国内客户体验专员

Bambu Lab  •  Onsite  •  4 hours ago
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Job Description

国内客户体验专员
珠海
全职
客户关系
职位描述
1.负责公司电商渠道(天猫、京东等电商平台)的客户咨询回复工作,能够快速熟悉3D打印机的参数、使用和故障排除,有效的解答用户的疑问,并快速熟悉店铺价格和活动,提高询单转化率,提高客单价;
2.熟悉京东/天猫等平台的客服规则,帮助客户查询跟踪物流情况、发票、换货、售后退款和客户维权、评价维护、投诉等等各种售后问题,提升店铺综合指标;
3.及时整理并汇总客户需求和问题,积极协调解决问题,主动追踪处理进度,并不断优化内部的服务流程,提高服务效率。
职位要求
1. 大专及以上学历
2. 具有1年以上天猫、京东等平台客服经验,熟悉售前、售中、售后客服工作流程;(应届不做此项要求)
3. 打字速度70字/分钟以上,熟练使用office办公软件操作,会简单的公式;
4. 有良好的客户服务意识和,能够耐心的接待每一位客户,能接受早晚班;
5. 善于跨部门沟通,具有较强的结果导向,拥有强烈的工作责任心,抗压性强,有基本的统筹和总结能力,能够独立思考问题,并愿意花时间学习提升自己;
6. 喜欢琢磨数码类产品,有3C数码类目(特别是3D打印机或电脑组装机)从业经验者优先。
投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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