Bambu Lab

呼叫专员(武汉)

Bambu Lab  •  Onsite  •  3 hours ago
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Job Description

呼叫专员(武汉)
武汉
全职
客户关系
热招职位
职位描述
1.专业接听:负责接听客户的来电,提供专业的咨询和技术支持,确保客户在使用产品或服务时遇到的任何问题都能得到及时有效的解决方案。
2.规范记录:遵循公司的标准操作流程,详细记录客户的咨询内容和需求。对于复杂或紧急的问题,及时升级工单,确保问题能够得到更高级别的关注和处理。
3.主动外呼:主动进行电话外呼和回访,针对客户工单、售后服务单和投诉案件进行跟踪,确保每一位客户的关切都得到回应,并对服务结果进行满意度确认。
4.反馈汇总:积极收集和整理客户的问题和建议,及时将这些宝贵的反馈传达给相关部门,以便不断改进产品和服务,提升客户体验。
职位要求
1.良好的沟通技巧和服务意识,能够有效地与客户沟通和协商。
2.较强的语言表达能力和倾听能力,普通话标准流利。
3.问题解决能力和应变能力强,能够在紧急情况下快速反应和做出正确的决策。
4.大专及以上学历,有客户服务或呼叫中心工作经验者优先考虑。
投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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