Bambu Lab

在线技术支持(武汉)

Bambu Lab  •  Remote  •  3 hours ago
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Job Description

在线技术支持(武汉)
武汉
全职
客户关系 - 技术支持
热招职位
职位描述
1. 负责国内用户的远程技术支持业务,快速响应客户需求,解决技术咨询,故障处理等问题;
2. 与用户良好互动,提供技术解决方案,提升服务质量和客户满意度,对常见问题进行梳理,挖掘客户需求,从售后端推动产品功能优化和产品质量改善;
3. 参与部门知识库搭建等专项业务,进行流程规范梳理,制定并完善服务流程SOP。
职位要求
1. 大专及以上学历,3D打印、智能硬件行业经验或机电类专业背景优先;
2. 1~3年在线或电话支持背景,熟悉在线服务和电话服务基本流程,能根据公司规定快速学习和掌握新流程;
3. 耐心细致,对产品有浓厚兴趣,学习意愿强,具备一定的逻辑理解能力;
4. 有良好的表达及沟通能力,打字速度不低于每分钟70字。
投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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