Bambu Lab

国内客户体验专员

Bambu Lab  •  Onsite  •  3 hours ago
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Job Description

国内客户体验专员
武汉
全职
客户关系
职位描述
1. 负责天猫、京东、抖音、拼多多等电商平台咨询接待,熟练掌握商品信息,了解客户的需求,掌握沟通技巧,正确解释并生动描述产品的特征与优点,促成咨询转化;
2. 准确、简洁、高效、友好的回复客户购买商品时提出的各种问题,以每次贴心丶周到的服务建立起专业、负责任、值得信赖的店铺形象;
3. 接待客户热情大方丶细心周到,积极主动的帮助客户解决售中售后问题;
4. 积极跟进意愿客户,促成下单,适时进行催单催付;
5. 接待过程中善于分析用户,引导用户好评,避免差评;做好售后引导,避免用户申请品质问题退货。
职位要求
1. 大专及以上学历;
2. 1-3年电商客服经验,熟悉天猫、京东、抖音、拼多多等平台规则,了解电商客户特征;
3. 耐心细致,对产品有浓厚兴趣,学习意愿强,具备一定的逻辑理解能力;
4. 智能硬件行业经验或者机械类专业背景优先;
5. 有良好的表达及沟通能力,打字速度不低于每分钟70字。
投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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