Bambu Lab

海外渠道技术支持

Bambu Lab  •  Remote  •  3 hours ago
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Job Description

海外渠道技术支持
深圳
全职
客户关系
职位描述
1.负责海外代理商、B端客户的远程或现场技术支持,快速响应日常需求,解决代理商或B端用户遇到的技术咨询、机器故障等问题;
2.与代理商和B端客户保持良好沟通和互动,提供技术部署及解决方案,提升服务质量和客户满意度,对常见问题进行梳理,挖掘客户需求,从售后端推动产品功能优化和产品质量改善;
3.负责海外代理商的服务相关培训,包括产品功能、性能、使用、维护及故障处理等相关内容,持续提升代理商技术服务能力;
4.协助海外代理商梳理和搭建面向终端客户售后服务体系,包括售后服务流程、服务SOP、服务网点及人员配置、岗位职责等,持续提升代理商面向终端客户的服务效率、服务质量,降低服务成本,保障终端客户满意度。
职位要求
1. 具备良好的英语听说读写能力,英语可作为工作语言,口语流利,具备海外留学/工作经验者优先。
2. 计算机、机械或自动化等相关理工科专业或有丰富的机器人、智能硬件设备使用、调试及维修经验者优先;
3. 具备客户服务知识或具有智能硬件代理商售后服务支持工作经验者优先,现场经验丰富者优先;
4. 具备良好的沟通协作能力与团队协助精神,较强的表达能力和与客户沟通的能力,有责任心,抗压能力强;
5. 学习能力强,对3D打印有浓厚兴趣。
投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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