Anker Innovations LTD

售后技术支持

Anker Innovations LTD  •  Onsite  •  4 hours ago
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Job Description

售后技术支持
长沙、深圳
社招
全职
互联网 / 电子 / 网游
职位描述
1.快速响应区域及渠道用户问题的解决,对产品的故障诊断、根因溯源、提供临时解决方案并跟进长期产品问题闭环方案的落地;
2.提升区域人员技术能力:通过服务质量指标以及相关运营数据的分析,联合市场走访以及行业调研,识别各个区域存在的技术薄弱点以及问题点并成立技术专项,通过专项赋能培训方式针对性地提升区域人员的技术能力;
3.区域声音管理及技术落地机制:建立问题反馈流程及反馈规范,管理区域声音反馈的及时性及有效性,同时通过建立考核激励制度提升总部要求或政策在区域的落地执行准确率;
4.建立ITR问题反馈机制:以用户问题解决为导向,拉通内部开发资源明确问题的等级定义、问题反馈流程及解决时效,建立系统流程能力并逐步提升市场问题闭环率,防范舆情风险,建立预警机制
职位要求
1.理工背景,电子信息工程专业优先
2.英文可作为工作语言
3.具备较强的抗压能力和自主学习能力
4.了解储能/扫地机/家庭安防系统/智能家居行业知识
投递
Anker Innovations LTD

About Anker Innovations LTD

Anker was founded by Steven Yang in 2011 with the simple mission of helping consumers charge everything, faster. Today, Anker is the global leader in consumer charging, and one of the world’s most popular developers of audio/video electronics, home appliances, smart security solutions, and more.

Fraud Alert: Anker Innovations is aware of fraudulent job offers being made by individuals impersonating our recruiters. Please be advised: Anker will NEVER ask for payment or bank details during the hiring process. All official communication will come from an @anker.com or @anker-in.com @anker.io email address. If you are unsure, please contact us through our official email recruitingfraud@anker.com.

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Bellevue, WA
Year Founded
Unknown
Website
anker.com
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