Anker Innovations LTD

服务代表

Anker Innovations LTD  •  Onsite  •  3 hours ago
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Job Description

服务代表
长沙、深圳
社招
全职
互联网 / 电子 / 网游
职位描述
1.综合考虑PCT/PDT商业模式、洞察客户需求,产品特性与用户特点等因素制定差异化服务策略,组织协调相关服务资源确保其执行落地;
2.制定服务标准和流程,在服务交付过程中,跟进客户各类问题解决与闭环,把控NPS、星级、RMA等关键服务指标,确保服务运营质量在合理的服务成本下得到有效管理;
3.通过VOC和ITR流程,反馈用户声音,推动内部流程、产品和用户体验的提升;
4.管理及控制内外部风险,确保服务运营的稳定性和安全性。
职位要求
1. 职责定位:能胜任复杂内外部沟通,独立负责一个或多个PDT/PCT的服务运营工作,能主导服务策略规划,优化服务运营指标,能制定团队计划并组织协调各类资源推动目标达成。
2. 技能定位:精通ANPD/ANPC流程和服务运营各模块的专业知识和技能,善于利用专业特长,解决服务领域的复杂问题,能指导他人。
3. 强成就导向,持续学习能力、优秀的逻辑思维能力和团队精神;
4. 优秀的客户意识、学习能力、执行力,卓越的团队协作精神,高效沟通。
投递
Anker Innovations LTD

About Anker Innovations LTD

Anker was founded by Steven Yang in 2011 with the simple mission of helping consumers charge everything, faster. Today, Anker is the global leader in consumer charging, and one of the world’s most popular developers of audio/video electronics, home appliances, smart security solutions, and more.

Fraud Alert: Anker Innovations is aware of fraudulent job offers being made by individuals impersonating our recruiters. Please be advised: Anker will NEVER ask for payment or bank details during the hiring process. All official communication will come from an @anker.com or @anker-in.com @anker.io email address. If you are unsure, please contact us through our official email recruitingfraud@anker.com.

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Bellevue, WA
Year Founded
Unknown
Website
anker.com
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