AVATR Global Design Center

客户经理

AVATR Global Design Center  •  Onsite  •  2 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

客户经理
成都
全职
运营类
本科及以上
职位描述
岗位描述:
1. 负责区域销售/交付/服务门店的整体满意度管理,致力于提升用户整个购车周期体验,包含且不限于满意度调研,客诉抱怨管理,用户体验服务明检暗访等各项指标追踪与应用。
2. 直达用户:协同区域快速相应并处理用户客诉问题,同时复盘挖掘销售/交付/服务各业务场景的满意度差评以及用户客诉问题点,督导区域门店落实改善行动。
3. 体验管理:针对品牌发布服务体验规范,督导区域及门店运营实践,参与日常巡检,并结合明检暗访成绩综合分析判断,识别关键问题,制定有效的区域管理措施提升用户体验。
4. 运营管理:负责区域销售/交付/服务各业务模块服务满意度管理定期数据报告分享与组织区域定期会议,。
5. 门店赋能:负责区域销售/交付/服务满意度指标落后门店赋能提升,包含且不限于入店辅导、整改认证、约谈等措施、并持续宣导商务政策细则与标准化客户服务体系。
职位要求
任职要求:
1. 全日制本科及以上学历,汽车相关专业/营销相关专业/心理学相关专业优先;
2. 3年及以上汽车行业用户体验/服务满意度管理/一线门店管理相关岗位经验优先;
3. 具有较强的沟通能力、数据分析能力、跨部门协同推动问题解决与C端客诉沟通应对能力。
4. 有相关豪华以及新能源汽车品牌用户满意度相关管理工作经历,具备流程管理经验、项目管理经验优先考虑。
投递
AVATR Global Design Center

About AVATR Global Design Center

The Future of Emotionally Intelligent Mobility

At AVATR, we are transforming mobility through emotion. Our vehicles transcend traditional transportation to become intelligent, intuitive companions that connect with you on an emotional level.

By blending leading design with advanced technology, we create human-centered experiences that are not only visually stunning and highly efficient but also meaningful, interactive, and personalized.

Through our global collaboration with CHANGAN Automobile and CATL’s breakthrough battery technology, combined with leading global intelligent driving innovations, we’ve established a new-generation intelligent EV platform. This platform is powered by its New Architecture, advanced computing, and high-voltage charging capabilities. Together, these innovations lay the foundation for AVATR as a leading smart electric vehicle (SEV) brand.

Join us in shaping the future of emotional intelligent mobility, where technology and design unite to create meaningful experiences – on the road and beyond.

Imprint:

AVATR GmbH

Taunusstraße 21, 80807, Munich, Germany

VAT Number: DE339149892

Tax Number: 143/117/00619

HRB 262573

Industry
Automotive & Mobility
Company Size
201-500 employees
Headquarters
Munich, DE
Year Founded
2018
Website
avatr.com
Social Media