Job Description

職務詳細：

• 支払グループのチーム運営
• 保全支払業務(解約・年金・生存・満期・貸付等)の管理
• 保全支払業務における事務企画・業務改善
• 保全支払業務における顧客体験向上
• 保全支払ベンダーとの契約等の管理

スキルと経験　（必須）：

• 生命保険会社での保全業務の実務経験
• 保全支払関連業務(解約・年金・生存・満期・貸付等)の理解
• 保全支払業務における企画・運営・業務設計の経験
• 10名以上のチームマネジメント経験 (マネージャーの場合)
• 業務プロセスの改善経験
• 部門横断での調整を円滑に進められる高いコミュニケーション能力
• 基本的なPCスキル（Excel、PowerPoint など）
  

スキルと経験 （有れば尚可）：.

• 業務マニュアル整備・教育体制構築に関する経験
• 業務システム刷新・改善・導入など、プロジェクト推進経験

その他・望ましい人物像

• チームを率い、組織運営に主体的に取り組めるリーダーシップを持つ方
• メンバーの育成・フォローアップに熱心な、ピープルマネジメント志向の強い方
• 品質・正確性・スピードのバランスを重視し、顧客視点で最適なオペレーションを構築できる方
• 変化や新しい仕組みに柔軟に対応し、前向きに挑戦できる姿勢を持つ方

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Hybrid