At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
康养管家为客户提供全方位康养规划，助力客户实现“自在养老；同时与公司相应服务团队密切合作，不断改进优化工作服务流程，提升服务品质。
岗位职责:
1. 熟悉养老市场格局及动态，全面分析客户的整体健康状况，了解客户对于康养的资源及服务需求。
2. 致力于为客户及其家庭提供全方位的康养规划，助力客户在强能，弱能，失能等不同阶段得到全旅程的康养支持。
3. 负责处理基础的医疗咨询，充分了解老年常见疾病，通过电话或邮件对客户进行针对性的健康指导，并及时安排医疗干预，提供就医支持。
4. 熟悉掌握公司网络内外医疗，康养资源，根据客户自身情况及需求，灵活协调匹配资源，包括但不限于体检机构资源、医药资源、护理、康复资源，及其他老年医养支持性资源，为客户提供全覆盖的康养管理服务。
5. 需要有主动服务意识，积极有效的为客户提供服务，关注服务情况，应对有不满情绪和投诉风险的案件，做好客户预期管理，并及时上报主管。
6.定期学习并熟练掌握其它专案管理服务的业务知识，包括但不限于服务手册、保单条款疾病列表及定义等，同时需要能够熟练处理，包括不限于愈无忧、愈从容、御享家等服务。
7. 有效的与公司各部门沟通，同时跟踪供应商服务提供情况，及时掌握服务内容、过程及结果，对于潜在风险案件及时督促供应商提出替代解决方案，维持与第三方供应商维持良好的合作关系。
8. 定期回访入住社区养老机构、康复养老机构的康养客户，关怀慰问，了解入住体验、调整需求等。
9. 积极参与服务流程和服务管理系统的优化，能够发现流程和系统中需要改进的地方并且向主管提出反馈，积极主动参与新项目的计划。
任职要求：
1. 本科及以上学历，临床医学或护理背景（取得健康管理师证书、营养师证书、康复师证书的优先）。
2. 至少5年以上在医院从事专业相关临床工作及3年及以上健康管理行业的工作经验。
3. 以客户为中心，责任心强，具备一定的组织协调能力。
4. 具有丰富的医疗和养老资源协调能力。 优先级和时间管理技能。
5. 具有优秀的学习能力，书面及口头沟通技巧，解决问题的能力、客户服务技能及团队协作能力。
6. 熟练使用办公软件如Word、 Excel、MS Outlook、PowerPoint等。
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
