主要职责：
1.通过在线实时聊天方式、电话及邮件，根据客户的需要，将客户的需求与现有的服务相匹配，并向公司的客人提供服务。
2.代表乐园传达友好、关怀和专业的服务态度。
3.以高效的方式处理所有客户查询，并对任何需要升级的情况进行预警。
4.处理票务、酒店和餐饮服务的所有预订，并处理此类预订的付款。
5.在整个服务过程中保持所有客户满意。
6.记录通话性质，以及任何需要跟进的案例细节。
7.收集客户的反馈或更新信息。
职位要求：
1.大专及以上学历（优秀者适当放宽）。
2.有1年酒店或旅游业客户服务或销售经验者优先。
3.打字30+WPM，错误率不超过5%。
4.普通话流利，拥有优秀的口头表达、人际沟通和倾听能力。
5.具有很强的服务意识和咨询能力。
6.熟悉Windows电脑操作和OFFICE办公软件操作。
PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).
