Xiaomi Technology

中央空调售前技术支持

Xiaomi Technology  •  Onsite  •  7 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

中央空调售前技术支持北京社招全职职位 ID:H1760职位描述职位概述:多联机家用中央空调产品线的用户咨询与解决方案专家,负责为潜在用户提供专业的咨询服务,解答产品相关问题,并根据用户需求提供定制化的解决方案。通过高效的沟通和专业的知识,助力用户做出明智的购买决策。
职责:
用户咨询:接听用户咨询电话及在线咨询,及时解答用户对产品及服务的疑问,提供专业指导。
需求分析:与用户沟通,深入了解其需求,评估并提出合适的产品解决方案。
产品讲解:根据用户需求,进行产品讲解,展示产品特点与优势,为用户种草。
方案制定:深入挖掘用户需求并制定符合的产品解决方案。
市场反馈:收集用户反馈和市场需求,向产品团队提供建议,促进产品改进。
销售支持:配合销售团队,协助制定用户报价及合同条款,提供售前支持。
培训与知识分享:定期参与培训,更新产品知识,提升服务质量,并分享经验与技巧。
职位要求任职要求:
本科及以上学历,市场营销、管理或相关专业优先。
具有5年以上多联机、中央空调产品线售前支持、方案设计相关工作经验。
优秀的沟通能力和人际交往能力,能够与不同层级的用户建立良好关系。
强烈的服务意识与团队合作精神,具备解决问题的能力。
具备基本的市场分析能力,能够理解用户需求并转化为商业机会。
熟练使用办公软件及CRM系统,有能力快速掌握新工具。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
Social Media