Xiaomi Technology

服务质量管理

Xiaomi Technology  •  Onsite  •  7 days ago
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Job Description

服务质量管理北京社招全职职位 ID:V0343职位描述 1. 制定售后服务标准化建设方案,包括服务流程、服务标准、服务指标等;
2. 门店考核、应用及提升,门店结算及异常处理;
3. 监督和指导门店的售后服务工作,确保服务符合标准化要求;
4. 收集和分析客户反馈信息,制定改善方案,提高客户满意度;
5. 协调各部门之间的工作,确保售后服务的顺畅进行; 职位要求 1. 2年以上手机品牌售后服务规范类职责运营
2. 具备较强的项目管理能力和沟通协调能力,能够有效地制定和实施售后服务标准化建设方案;
3. 具备较强的数据分析能力和解决问题的能力,能够分析问题、制定解决方案并有效地解决问题; 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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