Xiaomi Technology

用户体验运营

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

用户体验运营北京社招全职职位 ID:A109602职位描述
岗位职责:
1、对收集到的客户反馈声音数据进行整理和分类,运用定性和定量分析方法,挖掘数据背后的潜在信息和规律。
2、深入分析客户反馈,识别出客户的核心需求、痛点问题以及影响客户体验的关键因素。
3、基于数据分析结果,提炼出具有实际指导意义的客户洞察和建议,呈现给相关业务部门,使他们深入理解客户需求。
4、撰写VOC 报告,内容涵盖客户反馈、客户洞察结论以及针对性的改进建议等。确保各级管理层和相关部门能够快速理解并做出决策。
5、根据特定项目或业务需求,提供定制化的专项分析报告,深入剖析某个产品功能、服务环节或市场活动的客户反馈,为业务决策提供有力支持。
6、建立有效的改进措施跟踪机制,对各部门针对客户反馈所采取的改进行动进行全程监控,确保改进工作按计划推进。
7、评估改进措施的实施效果,通过对比改进前后的相关指标数据,客观评价改进工作的成效。
职位要求岗位要求:
1、数据收集与分析能力:具备较强的数据分析能力,能够对大量的客户反馈数据进行整理、分析和呈现,挖掘数据背后的问题和趋势。
2、客户洞察能力:具备敏锐的洞察力,能够从客户反馈中提炼出关键信息,理解客户的需求、痛点和期望,为产品和服务优化提供有价值的建议。
3、沟通与协调能力:拥有出色的沟通能力,能够与不同部门(如产品、销售、服务、市场等)进行有效的沟通和协作,推动客户反馈问题的解决和改进措施的落地。
4、项目管理能力:具备项目管理经验,能够独立负责 VOC 项目的策划、执行和跟进,确保项目按时、高质量完成。
5、背景及工作经验:本科及以上学历,有 5年以上客户体验管理、市场调研、数据分析或相关领域工作经验。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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