Xiaomi Technology

分公司服务经理

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

分公司服务经理北京社招全职职位 ID:A196619职位描述岗位职责
1、指标达成:负责分公司服务业务整体工作,根据总部年度目标及工作方向拆解制定分公司服务业务工作计划和目标并带领团队完成;对分公司顾客服务满意度相关指标及经营指标达成负责,对网络规划及达成负责;
2、关键行动:负责分公司服务业务市场开发及运营管理工作,全面掌握区域运营情况、存在的问题,并及时对存在的问题予以整改;
3、合作商及门店管理:负责所辖区域内合作商管理、门店建设、服务监控与管理优化工作;对门店定期寻访及调研,收集并解决一线运营问题;
4、项目管理:负责售后渠道项目管理,拉通协调相关资源,保证重点项目的目标达成;
5、投诉处理:负责所辖区域内门店升级投诉的处理与控制工作;
6、组织目标:分公司服务主管及技术主管招聘、培养及人才梯队建设。
职位要求1、本科及以上学历,良好沟通能力及客户服务意识;
2、3年以上相关工作经验;
3、熟悉手机及3C、家电等售后业务及运营管理;
4、可以熟练使用Office等办公软件;
5、工作细致认真,责任心强,思维敏捷,具有较强的团队合作精神; 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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