Xiaomi Technology

客服质检经理

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

客服质检经理保定社招全职职位 ID:A11533职位描述1.不断完善质检工作的相关规章制度,服务质量监控标准,服务质量结果运用条例等;
2.贯彻SOP质检方案,对IT业务流程关键质量控制点进行检查并记录;
3.质量管理,进行专项及质量改进,承接质量管理需求,并协助建立对应的质量保证.质量控制方案;
4.进行用户满意度回访,并定期同步回访结果;
5.通过对服务过程的质量抽检,发现问题并深入分析服务现状;
6.质检问题持续的跟进与负责团队沟通定改进计划直至问题解决,协调输出对应的文档在团队内部共享;
7.按照质检结果,定期出具质检总结报告,对一线优化改进提供方向及为绩效考核提供依据;
8.定期举行质检结果同步与质检发现问题分享会&质检点培训,提高一线团队的整体服务意识与服务质量;职位要求1.本科及以上学历,5年及以上工作经验,有互联网相关行业客服质检经验优先;
2.强烈的责任感和很好的团队合作精神,有较强的解决和追踪问题的能力;
3.能管理质检团队,制定质检计划,安排质检工作;
4.执行力强,能适应高强度的工作,工作思路清晰;
5.能够处理不同优先顺序的事宜,设置方向和达到目标;
6.较强的报告撰写.数据分析能力;
7. 具备很强的沟通协调能力,能进行跨团队、多部门的沟通,推进体验问题的持续改善;
8. 可以接受在保定工作。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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