Xiaomi Technology

天猫客服经理

Xiaomi Technology  •  Baoding, CN (Onsite)  •  8 days ago
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Job Description

天猫客服经理保定社招全职职位 ID:A81463职位描述职位描述
1、团队领导:领导并激励客服团队,确保团队达到高效运作和卓越表现,提供定期培训和发展机会,帮助团队成员不断提升技能和专业知识;
2、服务策略:制定并执行创新的客户服务策略,以提高客户满意度,确保客服团队能够及时、准确地回应客户咨询和问题;
3、绩效管理:设定并监控关键绩效指标,确保客服团队达到并超过预期绩效水平,提供有针对性的反馈和指导,帮助团队成员实现个人和团队目标;
4、流程优化:定期评估和优化客服流程,以提高效率和客户满意度,主导项目,引入新技术和流程以提高服务水平;
5、沟通协调:与其他部门协调合作,确保客户服务与公司整体战略一致,有效沟通并协调解决客户投诉和问题。职位要求职位要求
1、本科及以上学历,5年以上客户服务管理经验;
2、有3c数码/家电相关品类渠道,服务操盘经验优先;
3、出色的团队管理、数据分析能力和沟通协同能力;
4、对客户服务流程的优化和改进有深刻的理解;
5、具备危机管理和解决问题的能力;
6、具备跨部门协调能力、资源整合能力;
7、可以接受在保定职场工作。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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