Xiaomi Technology

用户体验洞察与研究

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

用户体验洞察与研究北京社招全职职位 ID:A221847A职位描述1. 负责物流、售后、客服的用户研究工作,独立进行用户服务研究规划和项目管理。
2. 建立用户体验研究体系,用户需求信息收集渠道。规划调研方向,输出行业分析、竞品分析和用户洞察等研究报告。
3. 完善服务体验度量体系,输出服务体验度量报告,推进迭代优化。
4. 根据业务需求,设计调研方案、调研问卷,进行定性和定量的分析,输出有价值调研报告。
5. 与服务各个业务紧密协作,建设用户服务画像。职位要求1. 本科及以上学历,7年以上用户研究、服务洞察相关经验。
2. 具备较强的数据分析能力和结构化思维能力,归纳总结能力强。
3. 具备较强的项目管理能力,能独立负责用户洞察研究项目。
4. 具备很强的沟通协调能力,能进行跨团队、多部门的沟通,推进问题解决。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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