Xiaomi Technology

冰洗技术支持培训岗

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

冰洗技术支持培训岗北京社招全职职位 ID:A30808职位描述1、​技术培训需求调研与体系规划​:开展多维度的技术能力缺口诊断(如产品技术、专项问题),运用问卷、访谈、绩效数据分析等方式识别关键需求。基于业务战略(如产品迭代、投诉改善目标),制定年度/季度培训计划,明确优先级、资源配置及实施路径。
​2、技术认证体系与月考管理​:设计分层级技术认证标准(如初级/高级工程师认证),关联职业发展通道与激励机制。主导技术月考全流程:题库开发(结合产品故障库)、考核实施、成绩分析,输出能力短板改进方案。
3、​讲师团队建设与管理​:选拔内部技术专家担任讲师,设计培养计划(含课程开发、授课技巧、课堂控场能力训练)。建立讲师激励体系(如课时津贴、荣誉评级),确保课程质量与讲师留存率。
​4、一线工程师能力提升与认证体系化​:开发针对性课程(如3C数码产品故障排查、黑白电维修技术),通过工作坊、情景模拟强化实操能力。搭建“培训-认证-实践-复训”闭环体系,推动能力数据化(如认证通过率、故障解决效率提升率)。
​5、技术专项攻坚组织:主导高优先级专项(如多维率降低、重大投诉改善),协调研发、服务团队开展根因分析,设计培训干预方案并跟踪落地效果。职位要求1、本科以上学历优先;
2、5年以上大家电售后技术团队管理经验;
3、擅长大家电产品技术培训与技术二线支持经验优先; 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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