Xiaomi Technology

空调产品技术支持

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

空调产品技术支持北京社招全职职位 ID:A86998A职位描述1. IPD流程服务代表,预防及降低产品设计研发阶段的潜在服务风险;
2. 产品在服务端产生的质量问题预警及推进改善;
3. 服务端疑难产品问题跟进解决;
4. 负责编写产品技术知识与文档,参与一线服务人员技能培训,保障一线人员技术服务能力;
5. 服务工具的创新及优化,提高服务人员解决问题能力;
6. 负责项目功能测试、外观标准、BOM组合方案、故障代码等资料撰写与运营;
7. 负责服务不良物料分析、产品类技术升级鉴定,协助处理解决紧急突发事件。职位要求1. 熟练掌握空调产品的软硬件知识,具备丰富的产品维修与服务经验;
2. 逻辑思维能力良好,具备较强的问题分析、问题解决能力;
3. 拥有良好的沟通能力,有较强的项目推动力;
4. 具备一定的文字归纳总结能力,技术课程制作与培训能力; 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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