Xiaomi Technology

售后数字化高级专家

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

售后数字化高级专家北京社招全职职位 ID:A134323职位描述1.负责小米中国区服务相关的业务需求挖掘、对接、协调工作,包括用户体验流程、商店人管理&支持、服务工单&流程管理、服务政策&产品、基础数据治理等模块系统设计;
2.能够带领团队承担售后系统规划设计工作,能够结合竞品、用户需求、公司战略,设计未来2-3年的系统发展路径,利用信息化、数字化和智能化能力驱动售后业务发展;
3.能承担售后系统的产品运营工作,保证项目上线质量,持续跟进系统运行质量,并做运营策略调整。
职位要求
任职要求
1.本科及以上学历,8年以上服务相关的互联网产品经理/项目经理/系统规划工作经验,具有大型售后项目管理经验者优先,具备良好的团队合作精神;
2.熟悉3C售后的各类流程,包括且不限于用户流程设计、备件管理、网点管理、服务产品履约等,尤其在工程师的发展支持和服务产品设计方面有足够的思考;
3.有3-5人小团队管理能力,善于合作协调沟通,能够维护团队之间的良好合作共赢关系;
4.严密的逻辑思维和扎实的数据分析能力,具备创新意识,对新技术有较强的敏锐度;
5.具有PMP认证、ACP认证或其他项目证书。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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