Xiaomi Technology

危机处置高级经理

Xiaomi Technology  •  Onsite  •  8 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

危机处置高级经理北京社招全职职位 ID:A194060职位描述1. 重大/突发风险事件现场处置第一负责人,与各业务方联动,保障舆情及时准确高效处置(包括用户沟通和谈判、交管/消防部门协同沟通),事件后续追踪、闭环工作
2. 产品敏感投诉案件,完成处理方案指导和决策
3. 健全防负运营机制:通过数据分析、策略搭建,推动风险预警感知,提前化解风险
4. 梯队能力建设:对体验专家定期开展专项的赋能和能力认证
5. 对投诉结案时效、投诉溢出率等指标负责,建设风险案件的案件库
6. 负责定期整理、总结内外部危机事件,制定应急演练计划并实施演练职位要求1. 从事客诉/危机处理相关工作经验超过5年,有汽车售后、公检法经验优先,具备基本的汽车产品知识、车辆维修诊断素养
2. 丰富的重大案件处理经验,能准确预判案件走向及风险,精准识别重大案件处置要点,准确无误向领导小组汇报案情信息,并提供专业意见
3. 了解重大交通事故处理的民、刑事处置标准;熟悉不同重大场景下的人伤理赔标准,保险理赔流程及政策;熟悉道路交通处置程序
4. 具备较强的谈判能力、人际交往和沟通技巧(清晰、及时和简洁,口头和书面),责任心强,对媒体环境有深入认知,有良好的公关意识
5. 强大的信息获取和汇总能力、第一时间给予案情信息支持/复原
6. 擅长复杂任务处理,有极强的团队协作能力,能够与跨职能的团队建立并形成长期有效的沟通 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
Social Media