Xiaomi Technology

中央技术支持专家(组长)

Xiaomi Technology  •  Remote  •  8 days ago
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Job Description

中央技术支持专家(组长)北京社招全职职位 ID:A168640职位描述1. 中央技术支持组质量与效率管理,承接线上升的疑难案件解决,协调研发等资源24h内闭环;
2. 市场未关闭、措施无效等案件的解决方案设计、研发资源拉通,作为服务端的技术后墙,支持一线高效的解决用户的问题;
3. 负责产品类问题解释方案制定、潜在维修注意事项识别,及时发行维修指导公告、技术案例库,指导一线避险提效,并监控一线标准动作达成;
4.评估质量解析方案、改善方案、市场解决方案,代表售后评估质量意见的合理性,售后可落地性,输出售后意见和风险;
5、质量风险识别、预警,对多发、断点再发问题,进行快速识别和预警,给出风险规避方案;
6.主动监控故障报警信息,并制定、沉淀解决方案,跟进一线严重告警问题处置进展;
7.监管并识别一线技术类运营指标,例如自闭环率、一次修复率、各系统案件上升的比例等,分析指标变化趋势,对一线输出培训或技术指导;职位要求任职要求:
1. 本科及以上学历,车辆工程、机电、自动化专业,8年以上中高端品牌售后技术工作经验,包含3年以上技术支持管理或售后质量管理经验;
2. 非常熟悉新能源汽车三电动力、电子电器、底盘、车身、智能座舱等工作原理及诊断方法,能够高效的执行远程诊断;
3、熟悉售后质量信息收集、信息并案、风险零件识别等流程;
3. 具有良好的团队精神、沟通能力、抗压与学习能力、独立解决复杂问题能力; 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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