Xiaomi Technology

售后服务业务/支持岗

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

售后服务业务/支持岗西宁社招全职职位 ID:A136219职位描述1.进店接待至维修完成整条服务链路体验、质量和效率保障的执行人;
2.负责高质量达成进店用户的服务需求满足,达成服务满意度指标;
3.车辆维修保养及疑难故障处理,保修、服务行动等维修服务行为的第一负责人;
4.做好责任区5S工作,保持工作场地整洁整齐;
5.跨店/跨区技术支持,维修报告的书写,维修案例的总结;
6.服务理念及服务价值的执行者和传递者,践行小米服务文化在用户触点的落地达成。职位要求1.车辆工程、汽车维修及相关专业,专科及以上学历;
2.3年以上中高端品牌汽车维修经验,1年以上电动汽车维修经验,具备低压电工证/焊工证,具备服务顾问工作经验者优先;
3.具备良好的用户沟通能力和服务意识,能够独立完成从用户接待至完工结算之间的所有服务流程和业务系统操作;
4.对新能源汽车故障有很强的分析判断能力,能够独立处理三电系统故障维修;
5.良好的效率意识、质量意识,能够独立判别故障类型及失效形式,提交质量技术报告;
6.驾照:C级以上;实际驾龄3年以上。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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