Xiaomi Technology

技术支持岗(服务部)

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

技术支持岗(服务部)北京社招全职职位 ID:A87939职位描述1、工单问题处理:
负责对接服务二线、三线和研发人员,与手机部集团技术委员会等多个业务部门对接,定位问题原因,推动相关研发进行代码优化解决
2、问题识别改善:
对手机软件产品做可服务性评估,制定服务基线及DFS-Checklist,识别用户&服务体验风险并推动改善
3、技术提升:
参与编写产品技术知识与文档参与服务人员技能培训,保障技术服务能力;
4、服务工治具的创新及优化,提高服务人员解决问题能力;
5、赋能服务三线,补强软硬件DFS风险识别能力和项目推动能力。职位要求1、计算机、通讯、电子科学与技术等相关专业,本科及以上学历;
2、3年以上开发、测试或软件质量相关工作经验;
3、熟悉软件开发流程,有相关质量问题跟进、协调处理、复盘经验;
4、主动性强,具有良好的沟通协调能力,能够推动未解决问题进入IPD流程;
5、对业务数据敏感,并且能够提供对应的分析输出,具有较好的总结能力;
6、软件岗位需熟悉Android(或Linux)系统,具有功耗、性能、稳定性调优经验者优先;
7、有项目管理、测试项目管理、研发经验者优先,跨业务领域人才优先。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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