Xiaomi Technology

售后维修工程师

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

售后维修工程师深圳社招全职职位 ID:A25099职位描述1、使用诊断工具,结合自己的专业判断,快速准确的对产品故障进行定位;
2、根据产品故障的诊断结果,提供专业合理的维修方案,与用户沟通并达成一致;
3、当用户对保修判定或维修方案不满意时,设身处地地对用户说明情况,赢得用户的理解;
4、在预期的时间内按照标准流程排除产品故障,使用户的产品尽快恢复正常使用;
5、在用户遇到设备使用困惑时,通过掌握最新产品特性,及时解决消费者的产品使用困惑;
6、按照维修规范确保维修流程的执行、维修工具的保养和维修环境的维护。职位要求1、大专及以上学历,一年以上电子类产品售后经验;
2、熟悉通讯电子类产品售后业务知识和维修知识,具备当地维修资格证书;
3、能迅速、准确进行故障定位,并提供解决方案;
4、有手机售后服务行业经验的人员优先考虑 。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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