Xiaomi Technology

服务派驻代表

Xiaomi Technology  •  Onsite  •  8 days ago
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Job Description

服务派驻代表贵阳社招全职职位 ID:A74130职位描述1. 作为小米汽车派驻到授权门店的品牌方代表,负责所派驻授权门店的现场技术支持;
2. 以用户视角完成服务车辆的最终检验,以确保车辆达到服务维修标准后交付;
3. 负责所在授权门店的索赔单及索赔件提交符合性现场审核;
4. 依据服务流程标准,负责对授权服务中心用户接待工作质量与效率进行有效监管;
5. 作为品牌方现场代表,跟进授权门店现场运营及规范性管理。职位要求1. 6年以上中高端/主流新能源汽车品牌售后经验,含3年以上中高端/主流新能源汽车品牌技术管理岗位工作经验;
2. 专科或以上学历,汽车相关专业;
3. 熟悉车辆维修流程,具备一定车辆问诊与维修常识。具备一线维修经验者优先;
4. 较好的综合素质和服务意识;
5. 有较强的数据分析能力,报告制作能力,熟练使用数据分析工具;
6. 具备良好的用户投诉处理经验和能力,良好的用户关系维系能力;
7. 思维活跃,责任心强,具有创新精神和团队合作精神;
8. 具备业务现场管理红线意识。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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