Xiaomi Technology

交付接待主管

Xiaomi Technology  •  Guiyang, CN (Onsite)  •  8 days ago
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Job Description

交付接待主管贵阳社招全职职位 ID:A78083职位描述1. 指导和管理交付接待团队,确保客户到店提车时得到优质服务和超预期的体验;
2. 负责制定交付接待团队的工作计划和目标,并提升团队成员的工作表现;
3. 协调和安排客户的交付接待流程,包括预约安排、文件准备、手续办理等环节;
4. 确保团队成员熟知产品特性、操作方法、购车权益等信息,并能够向客户进行准确的介绍和解答疑问;
5. 处理客户问题和投诉,并与相关部门合作解决,以提高客户满意度;
6. 分析和评估交付接待过程中的效果和改进点,提出优化建议;
7. 维护交付接待区的整洁和有序,确保环境符合公司形象和标准;
8. 协调和沟通与其他部门(如销售、服务)之间的合作,确保交付流程的顺畅。职位要求1. 具备相关行业的工作经验,特别是在交付接待或客户服务方面有管理经验者优先;
2. 具有良好的沟通和表达能力,能够与团队成员和客户建立良好的关系,并有效传达信息;
3. 对汽车行业和相关知识有深入的了解,并能够向客户进行全面的介绍和解答疑问;
4. 具备团队管理和领导能力,能够激励和指导团队成员达到目标;
5. 具备优秀的问题解决能力和决策能力,能够在压力下做出明智的判断和决策;
6. 具备自我管理和时间管理能力,能够合理安排任务和资源。 投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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